Client Accounts
The accounts below are from clients across Malaysia who have worked with Mainspring Hall on evaluation, restoration, and storage projects.
← Back to Home14+
Years of specialist experience
320+
Heirloom pieces evaluated
4.9
Average client satisfaction score
100%
Projects documented with full photo record
Client Reviews
Roslinda Abdullah
Putrajaya, MY
"My late father's watch had been in a drawer for about eight years. I had no idea if it still worked or even what it was. The evaluation report answered both questions — it turned out to be a post-war Swiss movement in surprisingly good condition. The report was clear enough that I could actually understand it without any technical background."
April 2025 · Evaluation
Khairul Nizam
Shah Alam, MY
"The restoration took about nine weeks, which is longer than you might expect for a watch. But every week they could account for. The photographs at each stage were something I didn't expect — you could see the movement before and after cleaning, the hands before and after, all of it. My grandfather would have appreciated the care."
March 2025 · Restoration
Siti Liyana
Cyberjaya, MY
"I wasn't ready to make any decisions when I first brought the watch in — it belonged to my grandmother and there was a lot going on in the family at the time. The storage arrangement was exactly what I needed. I received a report and photographs last month and it's reassuring to know the piece is being looked after."
January 2025 · Storage
Faizal Hamdan
Nilai, MY
"I had a pocket watch that I'd been told belonged to my great-grandfather. Nobody in the family knew what it was or who made it. The evaluation identified it as a 1940s Swiss lever movement and the report included some background on the likely manufacturer. That was worth the fee on its own, before any discussion of what to do with it."
April 2025 · Evaluation
Norhaslinda Bakar
Sepang, MY
"The restoration was thorough and the communication was consistent. When they found that one of the wheels needed a replacement part they couldn't source immediately, they let me know before doing anything, explained the options, and waited for my decision. That level of transparency isn't common."
February 2025 · Restoration
Zainudin Mahmud
Putrajaya, MY
"I wore the watch to my son's wedding last month — it had belonged to my father and to his father before that. The workshop restored it well enough to run reliably without overpolishing the case or touching the dial more than it needed. It looks like a watch that's been looked after, not a watch that's been refinished."
May 2025 · Restoration
Case Studies
The Situation
The client had inherited a pocket watch from her late father. It had been placed in a fabric bag in a drawer following the estate settlement and had not been opened since. She was uncertain whether it ran, what it was, and whether she should attempt to have it serviced.
The Evaluation
The piece was received, opened, and examined over the course of a week. The movement was identified as a 1952 Swiss-made lever escapement. The mainspring required attention but the balance wheel was intact and undamaged. A full written report was delivered with manufacturer notes and a clear account of the movement's condition.
What Followed
The client decided to proceed with restoration after reading the report. The piece was returned ten weeks later in working condition, with a complete photographic record from disassembly to reassembly. It now runs within acceptable tolerance for daily wear.
"I had no idea it was still in good condition. The report told me more about this watch in five pages than I had learned in the ten years it sat in that drawer." — Roslinda A., Putrajaya
The Situation
During a family estate process, a mechanical wristwatch was passed to the youngest son. The family was not in agreement about its significance, and the owner was not ready to make decisions about it during what was an already complex period.
The Arrangement
The watch was placed into the long-term storage service. An intake photograph was taken, the movement noted as automatic and wound monthly. At the twelve-month mark, a condition note and three photographs were sent to the owner by email.
Current Status
The piece remains in storage in its second year. The owner has indicated he intends to have an evaluation conducted when family discussions reach a clearer point. Collection remains open at any time.
The Goal
The client's father had worn a dress watch at significant family occasions. It had not run in several years. The client's son was getting married in four months and he wanted to wear the watch at the occasion without having it look obviously refinished.
The Restoration
The scope was agreed in writing before work began: case to be cleaned lightly without polishing, dial untouched, movement serviced to running condition. Period-correct parts were sourced for one worn component. The project completed in eight weeks, inside the available window.
The Outcome
The watch ran throughout the wedding day and was photographed at the ceremony. The photographic record of the restoration now sits alongside the wedding photographs in the client's keeping.
"It looks exactly like a watch that's been cared for, not one that's been made to look new. That was precisely what I asked for." — Zainudin M., Putrajaya
Reach the Workshop
Telephone
+60 3-8893 7264Address
Lot G-22, Suria Mall
Putrajaya Boulevard, 62000 Putrajaya
Workshop Hours
Tuesday – Friday: 10:00 – 18:00
Saturday: 10:00 – 16:00
Sunday & Monday: Closed
Pieces received by appointment only
The process begins with a brief description of the piece and what you are hoping to understand. Appointments are arranged within a few days of enquiry.
Contact the Workshop